Returns Policy

Here at Jessie & Jane Australia, we want you to be in love with our products! If you have changed your mind or have chosen the wrong item you are welcome to send the products back to us.

Please note original shipping charges are non-refundable and the cost of the return is at your own cost.

We don’t accept returns on sale items.

Return Process For Card Payments & Paypal

If you have checked out using a credit or debit card payment or PayPal we will happily offer store credit for the item/s so that you can pick something more suitable.

If your total order value, after your items are returned, comes to less than the $50 free shipping threshold, an additional $15 will be deducted from your store credit as per our shipping policy.

PROCEDURE

Returns are processed within five business days of receiving your item/s.

All returns will be automatically processed for store credit.

If an exchange is desired, you will need to place a new order using that store credit on our website.

You must have / create an account with Jessie & Jane before we can issue your store credit.

You will receive an email with details of the store credit once your return is processed.

TIME PERIOD

Returns must be sent back within 7 days of receiving the item.

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.

Any returns accepted outside this period may be subject to a restocking fee.

If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up with our Customer Service Team.

International Returns

RETURN PROCESS

We will happily offer store credit for the item/s so that you can pick something more suitable.

PROCEDURE

Returns are processed within five business days of receiving your item/s.

All returns will be automatically processed for store credit.

If an exchange is desired, you will need to place a new order using that store credit on our website.

You must have / create an account with Jessie & Jane before we can issue your store credit.

You will receive an email with details of the store credit once your return is processed.

TIME PERIOD

For international returns, your items must be sent back within 7 days of receiving the item. Because of longer shipping times internationally, we do not include shipping time in this 7 day period, so you will have ample time to return your item. (I.e. you have 7 days from when you receive the product to when you send it back).

If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.

Any returns accepted outside this period may be subject to a restocking fee.

If the tracking of your return shows it has been delivered to our warehouse, but you have not received a credit within five business days of the delivery date, please follow up with our Customer Service Team.

Returns Process For Faulty Or Wrong Items

If you're looking to return a faulty or incorrect item, please contact our Customer Service Team, so we can resolve it for you.

If a refund is granted it will be issued using the method you used to pay.

Return Requirements

Returns must be received in original condition as defined below:

- Unworn

- Unwashed

- Unstained

- Unperfumed

- Tags still attached

- The original package

- In its correct bag (please check the barcode label matches garment name on tag)

Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order.

In particular, take care not to get makeup/deodorant/perfume on the products.

In the rare event that a return is rejected, the decision is final and not negotiable.

Please note: these do not apply to faulty products.

TO RETURN YOUR PARCEL

You will be asked to provide your Order number and contact details.

you can use your preferred method to send the return back to us.

We recommend that you use a traceable shipping method for all returns.

In the event that your parcel is lost, and doesn’t have tracking, we are limited in what we can do to compensate you.

RETURN ADDRESS

ATTN: : JESSIE & JANE AUSTRALIA RETURNS

C/O: AUSTRALIAN BRIDGE PTY LTD

PO BOX 593 BROADWAY

NSW 2007

CUSTOMER SERVICE PHONE NUMBE 1800 852 168